Legal
Last updated: January 2026
We respect your privacy. This policy explains what information we collect, why we collect it, how we use it, and the choices you have. We keep this simple, because we believe that's the right way to do it.
ELQAVA is a curated luxury Murano glass boutique. References to "we", "us", or "our" in this policy refer to ELQAVA. You can contact us regarding privacy matters at hello@elqava.com.
We collect information you provide to us directly, and some information automatically when you use our website.
| Category | What we collect | Why |
|---|---|---|
| Order information | Name, email address, phone number, delivery address, order details | To process and fulfil your order, and send you order confirmation and updates |
| Payment information | Payment is processed by Razorpay — we do not store card numbers, UPI IDs, or bank details | To process your payment securely |
| Newsletter subscription | Email address | To send you private previews of new arrivals and occasional updates (only if you opt in) |
| Usage information | Pages visited, browser type, approximate location (country/city) | To understand how our website is used and improve it |
We use the information we collect to:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Order data and newsletter subscriptions are currently stored locally in your browser's storage (localStorage) on the device used to complete the purchase. This means your order history is accessible on the device you used, and is not transferred to external servers unless you complete payment via Razorpay (which has its own privacy practices).
We take reasonable precautions to protect the information you share with us. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
We use the following third-party services in connection with operating our website. Each has its own privacy policy which governs how they handle your data:
We do not use third-party advertising networks, analytics tracking services, or social media tracking pixels on this website.
This website does not use tracking cookies or advertising cookies. We use browser localStorage to save your shopping cart, preferences, and order history on your device only. This data does not leave your device and is not shared with us or third parties unless you complete a purchase.
No consent banner is required for our use of localStorage, as it serves only essential functionality (e.g., keeping items in your cart between pages).
You have the right to:
To exercise any of these rights, contact us at hello@elqava.com. We will respond within a reasonable timeframe.
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.
Our website is accessible globally. If you are located outside India and choose to use our services, your information may be processed in India or in the jurisdictions where our third-party services operate (Razorpay, EmailJS). By using our site, you consent to this processing.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of the website after changes are posted constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:
ELQAVA
Email: hello@elqava.com